Refunds & Returns
Returns & Refunds Policy
Last Updated: August 2026
We want every KM Pro Beauty order to arrive exactly as intended. Because our products include professional-use beauty products and hygiene-sensitive items, we maintain a strict final sale policy to protect product integrity, sanitation, and the safety of our professional community.
ALL SALES ARE FINAL
Except where otherwise required by applicable law, all KM Pro Beauty product sales are final and are not eligible for return, refund, or exchange.
This includes, but is not limited to:
Lash lift solutions and systems, lifting creams, fixing products, conditioning products, shields, eye pads, applicators, accessories, tools, kits, and other professional or hygiene-sensitive products.
Once an order has been shipped and delivered, we cannot accept these products back into our inventory or guarantee their storage conditions, handling, sanitation, or integrity. For this reason, we cannot resell returned merchandise.
Our final sale policy applies regardless of whether a product has been opened or appears unused, except where applicable law requires otherwise.
CHANGE OF MIND & ORDERING ERRORS
We do not provide refunds or exchanges because a customer changes their mind, orders the incorrect product, selects the wrong quantity, no longer needs an item, or decides that a product is not suitable for their preferences.
Please carefully review your cart, quantities, shipping information, and product descriptions before completing checkout.
DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
If your order arrives damaged, appears defective, contains an incorrect product, or is missing an item, please contact us at info@kmprobeauty.com promptly after delivery.
Please include:
- Your full name and order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging and shipping label when applicable
Please retain the product and all original packaging while your claim is being reviewed.
Submission of a claim does not automatically guarantee a refund or replacement. KM Pro Beauty will review the circumstances and determine the appropriate remedy based on the nature of the issue and applicable law.
SHIPPING DAMAGE
If an item was damaged during transit, please photograph the shipping box, shipping label, internal packaging, and affected product before discarding anything.
This information may be necessary for us to investigate the shipment or submit a claim with the carrier.
PRODUCT REACTIONS & RESULTS
Individual results can vary, and dissatisfaction with a particular result does not automatically qualify an order for a refund.
Professional users are responsible for following product instructions, assessing client suitability, using products within their professional scope, following appropriate processing and safety procedures, and storing products appropriately.
If you believe there may be a genuine issue with a product, contact info@kmprobeauty.com with your order number, product information, photographs where relevant, and a detailed description so our team can review the concern.
DIGITAL PRODUCTS & ONLINE COURSES
Digital downloads, online courses, educational materials, and other digital products are final sale and non-refundable once access has been provided or the material has been delivered.
Because digital content cannot be physically returned after access is granted, we do not offer refunds for completed digital purchases based on change of mind, failure to complete the course, scheduling conflicts, or dissatisfaction with personal or business results.
UNAUTHORIZED RETURNS
Please do not mail products back to KM Pro Beauty without written authorization.
Unauthorized returns may be refused and will not automatically qualify for a refund, replacement, exchange, or store credit.
ORDER CANCELLATIONS
If you need to request a cancellation, contact info@kmprobeauty.com immediately.
We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
POLICY ABUSE & FRAUDULENT CLAIMS
KM Pro Beauty reserves the right, to the extent permitted by law, to refuse claims where there is evidence of fraud, abuse, manipulation, unauthorized product use, intentional damage, repeated misuse of customer service policies, or other conduct inconsistent with this policy.
YOUR LEGAL RIGHTS
Nothing in this Returns & Refunds Policy is intended to waive, restrict, or eliminate consumer rights or remedies that cannot legally be waived under applicable law.
QUESTIONS OR ORDER ISSUES?
Please contact:
Include your order number whenever possible so our team can assist you as efficiently as possible.