FAQs

LASH LIFT SERVICES

What is a Korean Lash Lift?
A Korean Lash Lift is an advanced lash lifting technique designed to enhance and reshape the natural lashes while prioritizing lash health and customized results. Rather than taking a one size fits all approach, the service considers the client's natural lash condition, length, elasticity, and desired outcome.

How is a Korean Lash Lift different from a traditional lash lift?
Korean Lash Lift techniques place a strong emphasis on customization, lash health, controlled processing, and creating a clean, tailored result. The exact technique and products used may vary depending on the client's natural lashes.

How long does a Korean Lash Lift last?
Results vary by client, but a lash lift will typically remain visible for approximately 6 to 8 weeks as the natural lashes move through their growth cycle.

Will a lash lift damage my natural lashes?
Any chemical service has the potential to compromise the hair when performed incorrectly or excessively. Proper assessment, professional products, controlled processing, and appropriate aftercare are essential to maintaining lash integrity.

Can everyone receive a lash lift?
Not necessarily. Lash health, previous treatments, sensitivities, allergies, eye conditions, medications, and other factors may affect whether someone is a suitable candidate. Your lash artist should complete an appropriate consultation before treatment.

How should I prepare for my appointment?
Please arrive with clean lashes free from mascara, oils, makeup, and other eye products unless otherwise instructed by your artist.

How often can I get a Korean Lash Lift?
Timing should be determined based on the condition and growth cycle of your natural lashes rather than following the same schedule for every client. Your lash artist can recommend when your lashes are ready for another service.

KM PRO BEAUTY PRODUCTS

Who are KM Pro Beauty products designed for?
Products marked "Professional Use Only" are intended for trained beauty professionals who understand lash lifting procedures, product handling, processing, contraindications, and appropriate safety protocols.

What makes the KM Pro Beauty Lash Lift System different?
KM Pro Beauty was created with the professional artist in mind, combining thoughtfully developed formulas with advanced lash lift education and a focus on controlled, customized results.

Does Step 1 contain Pure Cysteamine?
Our Step 1 Lifting Cream is formulated with Pure Cysteamine as its reducing agent, offering artists an alternative approach to traditional lash lifting systems.

Can I use KM Pro Beauty products if I haven't taken a Korean Lash Lift course?
Professional products should only be used by individuals with the appropriate training, licensing, certification, and/or authorization required in their jurisdiction. Purchasing a product does not replace professional education.

Can I mix KM Pro Beauty solutions with products from another brand?
We recommend using products according to KM Pro Beauty's instructions and intended system. We cannot guarantee results or product compatibility when our formulas are combined with products from other manufacturers.

How long should I process the lashes?
Processing should never be treated as one universal time for every client. Lash health, thickness, porosity, elasticity, previous chemical services, environmental factors, and other variables may affect processing. Always follow the current product instructions and use professional judgment throughout the service.

How should my products be stored?
Always follow the storage instructions provided with your specific product. Products should generally be kept securely closed and protected from inappropriate heat, moisture, and direct sunlight.

Do your products expire?
Yes. Professional cosmetic products have a usable lifespan. Refer to the packaging and applicable product instructions for expiration, shelf life, and period after opening information.

Do you guarantee specific lash lift results?
No. Results vary depending on the artist's technique, client assessment, natural lashes, product handling, processing, aftercare, and other factors outside KM Pro Beauty's control.

SHIPPING & ORDERS

Where do you ship?
We ship worldwide.

How long does order processing take?
Current processing and estimated shipping information will be displayed at checkout or otherwise communicated with your order. Shipping estimates are not guaranteed delivery dates.

Can I change or cancel my order?
Orders begin processing quickly and changes or cancellations cannot be guaranteed once an order has been placed. Contact info@kmprobeauty.com as soon as possible if you notice an issue with your order.

My package says delivered, but I can't find it. What should I do?
First check the delivery location, surrounding property, household members, and information provided by the carrier. If you are still unable to locate your package, contact the shipping carrier and email info@kmprobeauty.com so our team can review the situation.

What if my order arrives damaged, incorrect, or is missing an item?
Contact info@kmprobeauty.com promptly with your order number, a description of the issue, and clear photos of the package and products where applicable. We will review the issue and determine the appropriate resolution.

Do you accept returns or exchanges?
Due to the professional and hygiene-sensitive nature of our products, all sales are final except where otherwise required by law or where KM Pro Beauty determines that an order issue qualifies for replacement or another remedy. Please review our Returns & Refunds Policy before purchasing.

ONLINE COURSES & EDUCATION

Who are KM Pro Beauty courses for?
Our education is designed for beauty professionals and aspiring professionals who want to deepen their knowledge of Korean Lash Lift techniques and professional lash services. Individual course prerequisites may vary.

Are the courses self-paced?
Courses are self-paced and life time access.

Can I share my course login with someone else?
No. Course access is licensed solely to the individual purchaser. Sharing login information, recordings, course materials, manuals, techniques, downloads, or other proprietary content is prohibited.

Can I download or repost course materials?
Only where KM Pro Beauty expressly provides that ability. Course videos, manuals, graphics, photographs, written materials, processes, and other educational content remain the intellectual property of KM Pro Beauty and may not be copied, reproduced, distributed, resold, taught, or publicly shared without written permission.

Are online courses refundable?
Digital courses and downloadable educational materials are final sale once access has been provided.